Retail Parts Pro Store 9947

About the Role

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This role can perform advanced identification, troubleshooting, and project assistance for DIY customers, and source parts from multiple channels including special order, FDO, and second source. The position is full-time and includes in-depth knowledge of store inventory and maintenance processes.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities (task assignment, safety, open/close duties).
• Assist in store inventory processes including truck put away, cycle counts, and back stock.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot.

Qualifications

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals.
• Successfully complete the Parts Knowledge Assessment.
• Basic math skills: add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Proficiency in Microsoft software (Word, Excel required).
• Strong organizational skills.
• Ability to work a flexible schedule including days, evenings, and weekends as needed.

Skills

• Friendly communication and customer service.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Preferred Experience

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.

Requirements

• Valid driver’s license.
• ASE Certification preferred but not required.