Retail Parts Pro Store 9444

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive systems, and parts. It involves advanced identification, troubleshooting, and project assistance for DIY customers, with the ability to source parts from multiple channels, including special orders and second sources. The position is full-time and includes key holder responsibilities.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Perform key holder duties, including task assignment, safety, and open/close procedures.
• Assist in store inventory processes, including truck put-away, cycle counts, and back stock management.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.

Qualifications

• Working knowledge of automotive systems (e.g., internal engine, suspension, brakes, electronic, exhaust) and diagnostic ability.
• Ability to speak and write English (Spanish a plus); strong communication and relationship-building skills.
• Ability to read and interpret safety rules, operating instructions, parts catalogs, and procedure manuals.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft Office (Word, Excel).
• Strong organizational skills.
• Ability to work varied shifts, including days, evenings, and weekends.
• Valid driver’s license.
• ASE P2 certification or equivalent ASE-ready experience (preferred but not required).

Skills

• Advanced parts lookup and sourcing.
• Expertise in testing and diagnostic equipment for DIY services.
• Advanced selling skills for DIY customers.
• Ability to provide advanced solutions, project assistance, and product quality recommendations.
• Operating POS, parts lookup systems, and inventory systems.
• Safety knowledge and skills.

Preferred Experience

3–5 years of prior automotive parts experience with proven sales ability and customer transaction fulfillment.