Retail Parts Pro Store 9374

About the Role

A professional-level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts, with the ability to assist DIY customers through advanced identification, troubleshooting, and project support. This is a full-time position.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities (task assignment, safety, open/close duties).
• Assist in store inventory processes including truck put-away, shoot outs, cycle counts, and back stock management.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot upkeep.

Success Factors

• Friendly communication and ability to build strong customer relationships.
• Proficiency in locating and stocking parts.
• Safety knowledge and skills.
• Operating inventory systems, store equipment, POS, and parts lookup systems.
• Expertise in testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE-ready equivalent.
• Advanced ability in parts lookup, sourcing, and project recommendations.
• Strong selling skills for DIY customers.

Requirements

• Working knowledge of automotive systems (e.g., internal engine, suspension, brakes, electronic, exhaust) and diagnostic ability.
• Ability to speak and write English (Spanish a plus); strong communication and relationship-building skills.
• Ability to read and interpret safety rules, operating instructions, parts catalogs, and procedure manuals.
• Proficiency in basic math (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals.
• Effective use of Microsoft software (Word, Excel).
• Strong organizational skills.
• Flexibility to work days, evenings, and weekends as needed.
• Valid driver’s license.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.
• ASE Certification preferred but not required.

Physical Demands

This role involves physical tasks such as inventory management, store maintenance, and customer service activities. Compliance with applicable federal, state, and local laws is required.