Retail Parts Pro Store 9314

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive systems, and parts. It involves advanced identification, troubleshooting, and project assistance for DIY customers, with the ability to source parts from multiple channels, including special orders and second sources. The position is full-time and includes in-depth knowledge of store inventory and maintenance processes.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities, including task assignment, safety, and open/close duties.
• Assist in store inventory processes, such as truck put-away, cycle counts, and back stock management.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.

Requirements

• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic systems, and exhaust.
• Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals.
• Successfully complete the Parts Knowledge Assessment.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft software (Word, Excel).
• Strong organizational skills.
• Ability to work a flexible schedule, including days, evenings, and weekends.
• Valid driver’s license.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.
• ASE P2 certification or ASE-ready equivalent (preferred but not required).

Skills

• Advanced parts lookup and sourcing.
• Expertise in testing and diagnostic equipment for DIY services.
• Advanced selling skills for DIY customers.
• Ability to provide advanced solutions, project assistance, and product quality recommendations.
• Operating inventory systems, store equipment, POS, and parts lookup systems.

Schedule

Full-time, with an assortment of days, evenings, and weekends as needed.