Retail Parts Pro Store 9239

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. Responsibilities include advanced identification, troubleshooting, and project assistance for DIY customers, as well as sourcing parts from multiple channels. The position is full-time.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities (task assignment, safety, open/close duties).
• Assist in store inventory processes including truck put-away, shoot outs, cycle counts, and back stock.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot.

Qualifications

• Working knowledge of automotive systems (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Ability to speak and write English (Spanish a plus); strong communication and relationship-building skills.
• Ability to read and interpret safety rules, operating instructions, parts catalogs, and procedure manuals.
• Ability to write simple correspondence and execute instructions in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft software (Word, Excel).
• Strong organizational skills.
• Ability to work varied shifts, including days, evenings, and weekends as needed.
• Valid driver’s license.

Skills

• Friendly communication and advanced selling skills for DIY customers.
• Ability to locate and stock parts efficiently.
• Safety knowledge and skills.
• Operating inventory systems, store equipment, POS, and parts lookup systems.
• Expertise in testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE-ready equivalent.
• Advanced parts lookup, sourcing, and project assistance.
• Advanced solution, project, and product quality recommendations.

Preferred Experience

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transactions.

ASE Certification preferred but not required.