Retail Parts Pro Store 9065

About the Role

The Retail Parts Pro is a professional-level sales position capable of supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The position is full time and involves providing advanced identification, troubleshooting, and project assistance for DIY customers. The role also includes sourcing parts from various places, such as special order, FDO, and second source, as well as in-depth knowledge of store inventory and maintenance processes.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
6li>Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety, open/close duties
• Assist in store inventory processes, including truck put away, shoot outs, cycle counts, and back stock
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot
• Provide DIY services, including battery installation, testing, and wiper installs

Qualifications

• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems
• Ability to speak and write English (Spanish a plus) and communicate effectively with customers, peers, and management
6li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
• Successfully complete the Parts Knowledge Assessment
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure
• Proficiency in Microsoft software (Word, Excel required)
• Strong organizational skills
• Flexibility to work days, evenings, and weekends as needed

Skills

• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY customers
• Expertise in testing and diagnostic equipment for DIY services

Experience

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

• Valid driver's license required
• ASE Certification preferred, but not required

Physical Demands

This position requires compliance with all applicable federal, state, and local laws regarding physical demands and workplace safety.