Retail Parts Pro Store 8441

About the Role

The Retail Parts Pro is a professional-level sales position that supports advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The position is full time and involves providing exceptional customer service, managing DIY services, and achieving sales goals.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment, safety, and open/close duties
• Assist in store inventory processes, including truck put away, shoot outs, cycle counts, and back stock
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot

Qualifications

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Ability to speak and write English (Spanish a plus) and communicate effectively with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals
• Successfully complete the Parts Knowledge Assessment
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure
• Proficiency in Microsoft software (Word, Excel required)
• Strong organizational skills
• Flexibility to work days, evenings, and weekends as needed

Skills

• Advanced parts lookup and sourcing
• Advanced selling skills for DIY customers
• Expertise in testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent

Experience

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

• Valid driver's license required
• ASE Certification preferred, but not required

We comply with all applicable federal, state, and local laws. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.