Retail Parts Pro Store 3111

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. Responsibilities include advanced identification, troubleshooting, and project assistance for DIY customers, as well as sourcing parts from multiple channels. The position is full-time.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities (task assignment, safety, open/close duties).
• Assist in store inventory processes including truck put-away, shoot outs, cycle counts, and back stock.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot.

Requirements

• Working knowledge of automotive systems and diagnostic ability (e.g., internal engine, suspension, brakes, electronic, exhaust).
• Ability to speak and write English (Spanish a plus); strong communication and relationship-building skills.
• Ability to read and interpret safety rules, operating instructions, parts catalogs, and procedure manuals.
• Successfully complete the Parts Knowledge Assessment.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft software (Word, Excel).
• Strong organizational skills.
• Ability to work varied shifts, including evenings and weekends.
• Valid driver’s license.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transactions.
• ASE P2 certification or ASE-ready equivalent (preferred but not required).

Skills

• Advanced automotive system and parts knowledge.
• Expertise in testing and diagnostic equipment for DIY services.
• Advanced parts lookup, sourcing, and selling skills.
• Ability to provide advanced solutions, project assistance, and product recommendations.
• Proficiency in operating inventory systems, store equipment, POS, and parts lookup systems.

Physical Demands

This role involves physical tasks such as inventory management, store maintenance, and customer service activities. Compliance with all applicable federal, state, and local laws is required.