Retail Parts Pro Store 2780

About the Role

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This role can perform advanced identification, troubleshooting, and project assistance for DIY customers, and source parts from multiple channels including special order, FDO, and second source. The position is full-time and requires in-depth knowledge of store inventory and maintenance processes.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities (task assignment and completion, safety, open/close duties).
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot.

Success Factors

• Friendly communication and ability to build strong customer relationships.
• Ability to locate and stock parts efficiently.
• Safety knowledge and skills.
• Proficiency in operating inventory systems, store equipment, POS, and parts lookup systems.
• Expertise in testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced skills in parts lookup, sourcing, and project/product quality recommendations.
• Advanced selling skills for DIY customers.

Requirements

• Working knowledge of automotive systems (internal engine, suspension, brakes, electronic, exhaust, etc.) and diagnostic ability.
• Ability to speak and write English (Spanish a plus); communicate effectively with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft software (Word, Excel required).
• Strong organizational skills.
• Ability to work varied shifts, including days, evenings, and weekends as needed.
• Valid driver’s license.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transaction fulfillment.
• ASE Certification preferred but not required.

Pay

The good faith estimate for this role is between $15.60 USD and $17.35 USD per hour for a new team member. The rate offered depends on geographic location, experience, automotive knowledge, education, leadership roles, and other relevant skillsets, including shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program for team members and their families. Learn more about benefits.