Retail Parts Pro Store 1836

About the Role

A professional-level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge, with the ability to assist DIY customers through advanced identification, troubleshooting, and project assistance. This position is full-time.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities (task assignment, safety, open/close duties).
• Assist in store inventory processes including truck put-away, shoot outs, cycle counts, and back stock.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot.

Success Factors

• Friendly communication and ability to build strong customer relationships.
• Ability to locate and stock parts efficiently.
• Safety knowledge and skills.
• Proficiency in operating inventory systems, store equipment, POS, and parts lookup systems.
• Expertise in testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE-ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup, sourcing, and selling skills for DIY.

Requirements

• Working knowledge of automotive systems (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Ability to speak and write English (Spanish a plus) and communicate effectively with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals.
• Ability to execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft software (Word, Excel).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Valid driver’s license.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.

ASE Certification preferred but not required.

Physical Demands

This role complies with all applicable federal, state, and local laws regarding physical requirements.