Retail Parts Pro

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. Responsibilities include advanced identification, troubleshooting, and project assistance for DIY customers, as well as sourcing parts from multiple channels. The position is full-time.

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities (task assignment and completion, safety, open/close duties).
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Proficiency in operating inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Requirements

• Working knowledge of automotive systems and diagnostic ability (e.g., internal engine, suspension, brakes, electronic, exhaust).
• Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals.
• Ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Valid driver’s license.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.

ASE Certification preferred, but not required.

Physical Demands

This role involves physical tasks related to inventory management, store maintenance, and customer service. Compliance with all applicable federal, state, and local laws is required.