Retail Parts Pro

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts, with the ability to assist DIY customers through advanced identification, troubleshooting, and project support. The position involves sourcing parts from multiple channels, including special orders and inventory management. This is a full-time role.

Responsibilities

• Facilitate selling experiences for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder responsibilities, including task assignment, safety, and open/close duties.
• Assist in store inventory processes, including truck put-away, cycle counts, and back stock management.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.

Qualifications

• Working knowledge of automotive systems (e.g., internal engine, suspension, brakes, electronic, exhaust) and diagnostic ability.
• Ability to speak and write in English (Spanish a plus); strong communication and relationship-building skills.
• Ability to read and interpret safety rules, operating instructions, parts catalogs, and procedure manuals.
• Proficiency in basic math (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals.
• Effective use of Microsoft software (Word, Excel).
• Strong organizational skills.
• Ability to work varied shifts, including days, evenings, and weekends.

Skills

• Friendly communication and customer service.
• Proficiency in locating and stocking parts.
• Safety knowledge and adherence.
• Operation of inventory systems, store equipment, POS, and parts lookup systems.
• Expertise in testing and diagnostic equipment for DIY services.
• Advanced parts lookup, sourcing, and project assistance.
• Advanced selling skills for DIY customers.

Preferred Experience

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.

Requirements

• Valid driver’s license.
• ASE Certification preferred but not required.

Physical Demands

Compliance with all applicable federal, state, and local laws regarding physical requirements for the role.