Retail Parts Pro

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts, with the ability to assist DIY customers through advanced identification, troubleshooting, and project support. The position is full-time and involves sourcing parts from multiple channels, including special orders and inventory management.

Responsibilities

• Facilitate selling experiences for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder responsibilities, including task assignment, safety protocols, and open/close duties.
• Assist in store inventory processes, including truck put-away, cycle counts, and back stock management.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.

Qualifications

• Working knowledge of automotive systems (e.g., internal engine, suspension, brakes, electronic, exhaust) and diagnostic abilities.
• Ability to speak and write English (Spanish a plus); strong communication and relationship-building skills.
• Proficiency in reading and interpreting safety rules, operating instructions, parts catalogs, and procedure manuals.
• Ability to follow written, oral, or diagram-based instructions.
• Successful completion of the Parts Knowledge Assessment.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft Office (Word, Excel).
• Strong organizational skills.
• Flexibility to work varied days, evenings, and weekends as needed.

Preferred Experience

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.

Requirements

• Valid driver’s license.
• ASE Certification preferred but not required.

Pay

The estimated compensation range for this role is $15.60–$17.35 USD per hour for new team members. The rate depends on factors such as geographic location, retail experience, automotive knowledge, education, leadership roles, and shift differentials (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program for team members and their families. Learn more about benefits.