Retail Parts Pro

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts, with the ability to assist DIY customers through advanced identification, troubleshooting, and project support. The position is full-time.

Responsibilities

• Facilitate selling experiences for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities (task assignment, safety, open/close duties).
• Assist in store inventory processes (truck put away, cycle counts, back stock, etc.).
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot).

Qualifications

• Working knowledge of automotive systems (engine, suspension, brakes, electronics, exhaust, etc.).
• Ability to speak and write English (Spanish a plus); strong communication and relationship-building skills.
• Ability to read and interpret safety rules, operating instructions, parts catalogs, and procedure manuals.
• Basic math skills (addition, subtraction, multiplication, division in whole numbers, fractions, and decimals).
• Proficiency in Microsoft Office (Word, Excel).
• Strong organizational skills.
• Flexibility to work varied days, evenings, and weekends as needed.

Preferred Experience

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past customer transaction experience.

Requirements

• Valid driver’s license.
• ASE Certification preferred but not required.

Skills

• Advanced automotive system and parts knowledge.
• Expertise in testing and diagnostic equipment for DIY services.
• Advanced parts lookup, sourcing, and project assistance.
• Proficiency in POS and parts lookup systems.
• Advanced selling and product recommendation skills.

Pay

The good faith estimate for this role is between $15.60 USD and $17.35 USD per hour for new team members. The rate depends on factors such as geographic location, experience, automotive knowledge, education, leadership roles, and shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program for team members and their families. Learn more about benefits.