Retail Parts Pro

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive systems, and parts. It involves advanced identification, troubleshooting, and project assistance for DIY customers, with the ability to source parts from multiple channels, including special orders and secondary sources. The position is full-time and includes in-depth knowledge of store inventory and maintenance processes.

Responsibilities

• Facilitate selling experiences for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities, including task assignment, safety, and open/close duties.
• Assist in store inventory processes, including truck put-away, cycle counts, and back stock management.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.

Success Factors

• Friendly communication and ability to build strong customer relationships.
• Proficiency in locating and stocking parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise in testing and diagnostic equipment for DIY services.
• Advanced ability to provide solutions, project assistance, and product quality recommendations.
• Advanced parts lookup and sourcing skills.
• Advanced selling skills for DIY customers.

Requirements

• Working knowledge of automotive systems (e.g., internal engine, suspension, brakes, electronic, exhaust) and diagnostic ability.
• Ability to speak and write English (Spanish a plus); communicate effectively with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals.
• Ability to write simple correspondence.
• Understand and execute instructions in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft software (Word, Excel).
• Strong organizational skills.
• Ability to work varied shifts, including days, evenings, and weekends as needed.
• Valid driver’s license.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transactions.

ASE Certification preferred but not required.