Retail Parts Pro

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts, with the ability to assist DIY customers through advanced identification, troubleshooting, and project support. The position involves sourcing parts from multiple channels, including special orders and inventory management.

Responsibilities

• Facilitate selling experiences for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder responsibilities, including task assignment, safety, and open/close duties.
• Assist in store inventory processes, including truck put-away, cycle counts, and back stock management.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.

Qualifications

• Working knowledge of automotive systems (e.g., internal engine, suspension, brakes, electronic, exhaust) and diagnostic ability.
• Ability to speak and write English (Spanish a plus); strong communication and relationship-building skills.
• Proficiency in reading and interpreting safety rules, operating instructions, parts catalogs, and procedure manuals.
• Ability to follow written, oral, or diagram instructions.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft Office (Word, Excel).
• Strong organizational skills.
• Ability to work varied shifts, including days, evenings, and weekends.
• Valid driver’s license.

Skills

• Advanced automotive system and parts knowledge.
• Expertise in testing and diagnostic equipment for DIY services.
• Advanced parts lookup, sourcing, and project assistance.
• Advanced selling skills for DIY customers.
• Operating POS, parts lookup systems, and inventory systems.
• Friendly communication and safety awareness.

Preferred Experience

• 3–5 years of prior automotive parts experience.
• Proven sales ability with past customer transaction experience.
• ASE Certification (preferred but not required).

Schedule

Full-time, with an assortment of days, evenings, and weekends as needed.