Retail Parts Pro

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts, with the ability to assist DIY customers through advanced identification, troubleshooting, and project support. The position is full-time and involves sourcing parts from multiple channels, including special orders and inventory management.

Responsibilities

• Facilitate selling experiences for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder responsibilities, including task assignment, safety protocols, and open/close duties.
• Assist in store inventory processes, including truck put-away, cycle counts, and back stock management.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.

Qualifications

• Working knowledge of automotive systems (e.g., internal engine, suspension, brakes, electronic, exhaust) and diagnostic ability.
• Ability to speak and write English (Spanish a plus) and communicate effectively with customers, peers, and management.
• Proficiency in reading and interpreting safety rules, operating instructions, parts catalogs, and procedure manuals.
• Ability to follow written, oral, or diagram instructions and complete the Parts Knowledge Assessment.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft Office (Word, Excel).
• Strong organizational skills.
• Flexibility to work varied days, evenings, and weekends as needed.

Preferred Experience

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transactions.

Education & Certifications

• Valid driver’s license.
• ASE Certification preferred but not required.

Pay

The estimated pay range for this role is $20.75–$23.09 per hour for new team members, depending on geographic location, experience, automotive knowledge, education, leadership roles, and other relevant skills. Shift differentials may apply.

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program for team members and their families. Learn more about benefits here.