Retail Parts Pro

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts, with the ability to assist DIY customers through advanced identification, troubleshooting, and project support. The position involves sourcing parts from multiple channels, including special orders and inventory management.

Responsibilities

• Facilitate selling experiences for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder responsibilities, including task assignment, safety, and open/close duties.
• Assist in store inventory processes, including truck put-away, cycle counts, and back stock management.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.

Qualifications

• Working knowledge of automotive systems (e.g., internal engine, suspension, brakes, electronic, exhaust) and diagnostic ability.
• Ability to speak and write English (Spanish a plus); strong communication and relationship-building skills.
• Ability to read and interpret safety rules, operating instructions, parts catalogs, and procedure manuals.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft Office (Word, Excel).
• Strong organizational skills.
• Ability to work varied shifts, including days, evenings, and weekends.

Skills

• Friendly communication and advanced selling skills for DIY customers.
• Expertise in locating and stocking parts, as well as operating inventory and POS systems.
• Proficiency with testing and diagnostic equipment for DIY services.
• Advanced parts lookup, sourcing, and project/product quality recommendations.

Preferred Experience

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past customer transaction experience.

Requirements

• Valid driver’s license.
• ASE Certification preferred but not required.

Schedule

Full-time position with varied shifts, including days, evenings, and weekends as needed.