Retail Partner (PT)

Job Summary

The Retail Partner plays a vital role in creating a welcoming and memorable shopping experience for guests visiting Rock City Gardens. This position supports daily retail operations by delivering excellent guest service, operating point-of-sale systems, maintaining clean and organized retail spaces, and assisting with merchandising and inventory needs. The Retail Partner contributes to a positive team environment while supporting efficient operations and high-quality guest interactions across all retail locations.

Essential Duties & Responsibilities

• Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
• Model Courage, Care, Wonder, and Excellence in all guest and partner interactions.
• Engage with guests in a friendly, professional manner and assist with product selection and questions.
• Maintain a welcoming and guest-focused retail environment.
• Operate Point-of-Sale (POS) systems to process sales, returns, and transactions accurately.
• Follow all cash handling procedures and maintain accuracy in transactions.
• Provide efficient and courteous checkout experiences for guests.
• Stock shelves and organize displays to ensure merchandise is visually appealing and properly presented.
• Maintain cleanliness and organization of retail areas, including light housekeeping tasks.
• Ensure all retail spaces remain guest-ready throughout each shift.
• Aid in receiving shipments, restocking merchandise, and organizing inventory.
• Participate in inventory counts and stock management activities as assigned.
• Ensure merchandise is properly handled, stored, and rotated.
• Work collaboratively with Retail Team Leaders and fellow partners to achieve sales and service goals.
• Support opening and closing procedures as assigned.
• Follow all company policies related to safety, loss prevention, and operational standards.
• Perform additional duties as assigned by management.

Requirements

• Previous retail, customer service, or hospitality experience preferred but not required.
• Willingness to learn through on-the-job training.
• Knowledge & Skills:
• Friendly, professional demeanor with a strong guest service mindset.
• Ability to communicate effectively in one-on-one and small group settings.
• Ability to read and understand basic operational procedures.
• Basic math skills, including handling U.S. currency.
• Ability to work effectively in a fast-paced, team-oriented environment.

Qualifications

• Education & Experience: Previous retail, customer service, or hospitality experience preferred but not required.
• Knowledge & Skills:
• Friendly, professional demeanor with a strong guest service mindset.
• Ability to communicate effectively in one-on-one and small group settings.
• Ability to read and understand basic operational procedures.
• Basic math skills, including handling U.S. currency.
• Ability to work effectively in a fast-paced, team-oriented environment.

General Responsibilities

• Perform additional duties as assigned by management.

Requirements

• Availability & Work Requirements: Flexible availability required, including nights, weekends, holidays, and special events.
• Physical Demands & Work Environment: Regular use of hands and fingers. Ability to lift and/or move up to 15 pounds. Frequent walking, stooping, kneeling, or crouching. Ability to stand for extended periods. Work performed in a fast-paced retail environment.