Retail Part Time Team Lead

Office Depot · Deerfield, IL · 1 mo ago

On-siteBusiness Development$15/hrPart-time

About the role

At Office Depot, the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture, and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, & Courageous.

The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. The Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, drive sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction. Through enthusiasm and expertise, the Retail Team Lead will help create and nurture a vibrant sales culture, enhance the store's visual and merchandising standards, manage freight and logistics activities, and prioritize unparalleled client satisfaction.

The Retail Team Lead will also serve as a part-time ‘Key Carrier’ for their location and may perform Leader on Duty functions while in the role. Additionally, the Retail Team Lead must be able to perform External Key Carrier responsibilities, including opening and closing duties and being scheduled for those respective shifts. The essential functions of this position may require consent to periodic comprehensive background checks conducted by a third party.

Responsibilities

Print Sales and Services: Support efficient operation of the Print function while driving overall store sales. Operate and assist associates on all equipment within the Print Services area to ensure client orders are completed correctly and on time. Utilize communication tools to request assistance and coordinate appropriate service for all customers throughout the store.
Operational Efficiency: Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. Identify areas for process improvement and implement plans to reduce waste and inefficiencies. Partner with associates to ensure regular loss prevention compliance and support the company’s loss prevention efforts. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Client Engagement: Drive positive client satisfaction levels, including coaching and training associates to enhance the customer experience. Support community outreach initiatives to drive client and customer retention. Continually develop personal selling skills and product knowledge through provided sales and service tools to deliver total solutions.
External Key Carrier and Leader on Duty: Ensure the safety and security of the building and associates during the absence of the management team. Partner with associates to ensure loss prevention compliance. Perform opening or closing responsibilities, including driving awareness of key performance indicators, providing guidance to improve results, and managing the store’s alarm system. May assist in reviewing cash handling, cashier and merchandise error logs, register voids, tax exemption, and related cash office audits.

Other duties may be assigned.

Requirements

High school diploma or equivalent preferred
1–3 years of related experience; sales and/or customer service preferred
Basic computer skills; able to use job-related technology and POS systems
Attention to detail and, ideally, experience in Print Services

Skills

Advanced selling skills and strong customer focus
Excellent verbal and written communication; strong interpersonal skills
Positive, engaging, and adaptable in a changing environment
Demonstrates integrity, accountability, and trust
Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $15 to $16 per hour, with compliance to all state and local minimum wage laws, which may result in adjustments to the salary range displayed. You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Benefits

The company offers competitive salaries, a benefits package including a 401(k), and plenty of opportunities to move and grow within our organization.