Retail Part Time Team Lead

About the role

At Office Depot, the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture, and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, and contribute to a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, & Courageous. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to customers.

The Retail Team Lead will utilize Office Depot's proven sales principles to proactively engage customers, drive sales of total offerings, and properly assess customer needs to ensure satisfaction in every interaction. Through enthusiasm and expertise, the Retail Team Lead will help create and nurture a vibrant sales culture, enhance the store's visual and merchandising standards, manage freight and logistics activities, and prioritize unparalleled client satisfaction.

The Retail Team Lead will also serve as a part-time ‘Key Carrier’ for their location and may perform Leader on Duty functions. This includes opening and closing responsibilities, as well as being scheduled for those respective shifts. The essential functions of this position may require consent to periodic comprehensive background checks conducted by a third party.

Responsibilities

• Print Sales and Services: Support efficient operation of the Print function while driving overall store sales. Operate and assist associates on all equipment within the Print Services area to ensure client orders are completed correctly and on-time. Utilize communication tools to request assistance and coordinate appropriate service for all customers throughout the store.
• Operational Efficiency: Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. Identify areas for process improvement and implement plans to reduce waste and inefficiencies. Ensure compliance with company policies, procedures, and loss prevention efforts. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Client Engagement: Drive positive client satisfaction levels, including coaching and training associates to enhance the customer experience. Support community outreach initiatives to drive client/customer retention. Continually develop personal selling skills and product knowledge through provided sales and service tools to deliver total solutions.
• External Key Carrier and Leader on Duty: Ensure the safety and security of the building and associates during the absence of the management team. Perform opening or closing responsibilities, including activation/deactivation of the store’s alarm system. Assist in reviewing cash handling, cashier and merchandise error logs, register voids, tax exemption, and related cash office audits. Provide guidance to improve key performance indicators.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent preferred
• 1–3 years related experience; sales and/or customer service preferred
• Basic computer skills; able to use job-related technology and POS systems
• Attention to detail and, ideally, experience in Print Services

Skills

• Advanced selling skills and strong customer focus
• Excellent verbal and written communication; strong interpersonal skills
• Positive, engaging, and adaptable in a changing environment
• Demonstrates integrity, accountability, and trust
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence. This includes world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $10.93 to $18.15 per hour, with adjustments made to comply with all state and local minimum wage laws. You may also be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Benefits

The company offers competitive salaries, a benefits package including a 401(k), and plenty of opportunities to move and grow within the organization.