Retail Part Time Keyholder: Tennyson

About the role

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We deliver high-quality custom products at an affordable price with a quick turnaround. As a Retail Part Time Keyholder, you will set the standard for exceptional customer service and represent the Framebridge brand in our retail stores.

Our Values

• Show Pride: We stand behind our work, sweat the details, and strive for continuous improvement every day.
• Embrace Challenges Together: We tackle challenges with creative solutions and collaborate to succeed.
• Adapt & Act: We are flexible, proactive, and solution-oriented in an environment of constant change.
• Make It Special: We search for opportunities to make our product and experience special every day.
• Build to Last: We build lasting relationships and a business that endures.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training of retail team members.
• Execute and improve operational activities to meet customer experience and financial goals.
• Apply excellent listening, oral, and communication skills to build relationships with customers and coach team members.
• Demonstrate deep product knowledge and design advice to customers and train team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends to meet business needs.

Requirements

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.

Degree in art, design, marketing, or relevant fields preferred but not required.

Benefits

• Paid time off
• Paid holidays
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and free frame codes
• Contests and incentives
• Commuter benefits

Pay

Framebridge, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. The hourly rate may vary based on factors such as relevant experience, skills, qualifications, and location. This role is also eligible to receive a cash bonus as part of the total compensation package.