Retail Part Time Keyholder Soho

About the Role

Framebridge is disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are a growing consumer-based business operating online and in retail stores, delivering high-quality custom products at an affordable price with a quick turnaround. We exist to delight customers who trust and value us.

Our Values

• Show Pride: We stand behind our work, sweat the details, and strive for continuous improvement every day. We're proud to frame the things you love and show pride in our product and craftsmanship.
• Embrace Challenges Together: We embrace challenges with creative solutions and know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
• Adapt & Act: We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
• Make It Special: We search everyday for opportunities to make our product and experience special. When every piece is priceless, making it special is core.
• Build to Last: We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail team members
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with manufacturing facility to ensure seamless omni channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Qualifications

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
• Excited about building, developing, and coaching a high-performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track-record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan 401K and employer funded pension plan
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and Free Frame codes
• Bonus potential and Incentives
• And more