Retail Part Time Keyholder: Roland Park

About the role

As a Retail Keyholder at Framebridge, you will set the standard for exceptional customer service and represent the Framebridge brand in our retail stores. You will support onboarding and training great retail team members, execute and improve operational activities to ensure customer experience and financial goals are met, and apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members.

Responsibilities

• Provide excellent customer service and product knowledge
• Coach retail team members
• Train retail team members on design advice
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve the retail experience
• Deliver on the 100% happiness guarantee
• Work flexible schedules including evenings and weekends

Requirements

• Experience as a key holder in a customer service, retail, or hospitality role
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• A quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends

Qualifications

• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends

Skills

• Excellent listening, oral, and communication skills
• Deep product knowledge and design advice
• Ability to troubleshoot and provide solutions
• Strong coaching and training abilities

Benefits

• Paid time off
• Paid holidays
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and Free Frame codes
• Contests and Incentives
• Commuter benefits

Pay

Framebridge may pay more or less than the posted hourly range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Schedule

This role is eligible for a flexible schedule including evenings and weekends that meet the needs of the business.