Retail Operations Team Member

About the role

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country.

Responsibilities

• Ensure the proper and efficient operation of the station during each shift within company policy
• Contribute to the increased profitability and growth of the store
• Meet customer needs at every step of their visit
• Prepare a shift report at the end of each shift as per company guidelines
• Communicate verbally and in writing with management on store operations, especially changes or items that may adversely affect operations
• Interact with customers in a friendly, professional manner
• Greet every customer with a smile and sincere greeting
• Suggest possible purchases to customers and promote specials
• Assume full responsibility for the execution of the customer service program at the site level
• Minimize safety risks to employees, customers and suppliers
• Enforce all environmental and hazardous material regulations
• Maintain safety and security of the store and document any accidents or incidents
• Manage the maintenance of the customer environment inside and around the perimeter of the store
• Operate all assigned equipment safely and efficiently
• Support implementation of the Safety and Health program
• Promptly report workplace accidents, injuries, incidents, or illnesses
• Complete the new employee safety orientation procedure

Qualifications

• Read, understand, and write the English language at the eighth-grade level
• Perform arithmetic calculations at the eighth-grade level to make change, complete shift reports, and account for products during vendor check-in
• Ability to validate identification prior to selling tobacco and/or alcohol as required by regulations
• Can lift up to 30 pounds and carry cases of milk cartons, soft drinks, beer and juice containers using proper lifting techniques
• Ability to remain calm and respond according to policies and procedures in any form of emergency
• Tolerate exposure to gasoline fumes and cleaning products
• Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store)
• Perform general housekeeping duties as needed
• Must be 18 years of age or older

Physical Requirements

• Ensure physical maintenance, safety, cleanliness, and attractiveness of all store facilities
• Ability to lift up to 50 pounds at times
• Ability to traverse and access all areas of the store
• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing

Pay

Starting Rate: $15.00