Retail Operations Team Member

About the role

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country.

Responsibilities

• Ensure proper and efficient operation of the station during shift, within company policy, contributing to increased profitability and growth and meeting customer needs.
• Empower employees to step outside the box to offer best‑in‑class service.
• Communicate verbally and in writing with various management on store operations quickly, especially changes or items that may adversely affect store operations.
• Interact with customers in a friendly, professional manner.
• Prepare a shift report at the end of the shift per company guidelines.
• Must be 18 years of age or older.
• Provide the best customer experience to every customer.
• Greet every customer with a smile and sincere greeting.
• Suggest possible purchases and promote specials.
• Assume full responsibility for execution of the customer service program at the site level.
• Responsible for minimizing safety risks to employees, customers, and suppliers.
• Assure all environmental and hazardous material regulations are strictly enforced.
• Maintain safety and security of the store and document any accidents or incidents.
• Manage maintenance of the customer environment inside and around the perimeter of the store.
• Operate all assigned equipment safely and efficiently.
• Support implementation of the Safety and Health program.
• Promptly report workplace accidents, injuries, incidents, or illnesses.
• Complete the new employee safety orientation procedure.

Qualifications

• Read, understand, and write English at the eighth‑grade level.
• Perform arithmetic calculations at the eighth‑grade level to make change, complete shift reports, and account for products during vendor check‑in.
• Ability to validate identification prior to selling tobacco and/or alcohol as required.
• Can lift up to 30 pounds, and carry cases of milk cartons and soft drinks, beer and juice containers using proper lifting techniques.
• Ability to remain calm and respond according to policies and procedures in any form of emergencies.
• Tolerate exposure to gasoline fumes and cleaning products.
• Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store).
• Perform general housekeeping duties as needed.
• Must be 18 years of age.
• Ensure physical maintenance, safety, cleanliness, and attractiveness of all store facilities; perform other related duties as required.
• Must be able to lift up to 50 pounds at times.
• Must be able to traverse and access all areas of the store.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing.

Schedule