Retail Operations Manager

About the role

As an Operations Manager, you will help keep the store running smoothly for our customers and employees. Your positive and professional attitude contributes to our winning culture and ensures we leave a lasting impression.

Responsibilities

• Deliver knowledgeable customer service while maintaining a store that is clean, safe, and stocked with the products our customers want and need.
• Manage a team of Cashiers and Stockers to drive efficiencies in inventory, merchandising, safety, asset protection, cashiering, and money handling to achieve team and store goals.
• Facilitate the hiring process, training, and performance management for Cashier and Stocking Associates under guidance from the Store Manager.
• Actively minimize shrinkage of inventory and protect the store against shoplifting and internal theft.
• Serve as Manager on Duty (MOD) as assigned, including opening and closing the store according to established policies and procedures.

Requirements

• High school education or equivalent required; 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide, and mentor store employees.
• Strong customer service, decision-making, and problem-solving skills.
• Knowledge of tools and equipment appreciated but not required.
• Ability to lift up to 70 lbs.

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving tradespeople was born. Our mission is to be the best in the world at serving professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, we deliver the products, prices, and advice our customers need to succeed. We’re looking for people who share our blue-collar work ethic and dedication to customer success.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged.

Pay

Earn $53,300 - $62,730 annually, with exact compensation personalized based on your skills, experience, and location.

Benefits

• Flexible work schedule to achieve work-life balance.
• Comprehensive health plans (medical, dental, vision) for employees working 30+ hours per week.
• 401(k) plan with an enhanced company match to support your financial future.
• Generous employee discount on tools and equipment.
• Daily Pay option to access earnings whenever needed.
• Paid holidays and paid time off for employees working 30+ hours per week (stores closed on Easter, Thanksgiving, and Christmas; reduced hours on five other federal holidays).
• Eligible incentive programs to reward performance.