Retail Operations Manager

Responsibilities

• Maintain excellent high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an on-going basis.
• Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.
• Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation.
• Source and identify external talent and integrate new associates into the organization as part of a long-term talent expansion strategy.
• Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.
• Grow base business and add new business.

Qualifications

• A High School Diploma or GED or equivalent experience is required;
• A Bachelor's Degree in Marketing or Business Management or equivalent experience is preferred;
• 5+ years of retail experience with associate management;
• 1-3 years of successfully managing Retail Merchandisers, P&L, budgeting and forecasting, and managing client expectations either personally or through a team;
• Customer and client management;
• Excellent written communication and verbal communication skills;
• Ability to direct, lead, coach, and develop people.