Retail Operations Associate, Fashion Outlets of Chicago, Rosemont, Illinois

At Sandro, Fashion Outlets of Chicago, we embody Parisian elegance through our renowned brands, Sandro and Maje. We blend high-fashion designs with sustainability, crafting exceptional products and experiences. As a financially stable company operating in over 47 countries, we are in an exciting growth phase led by a strong senior leadership team. Our culture values engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030.

About the role

As an Operations Supervisor, you’ll drive the store’s operational efficiency while supporting the customer experience from behind the scenes. Your attention to detail, problem-solving skills, and passion for sales operations will ensure seamless back-of-house processes. You’ll lead the back-of-house team to manage merchandise processing, inventory control, and store organization, directly impacting the customer shopping experience.

Responsibilities

• Leadership & Operational Excellence: Lead by example in back-of-house operations, setting high standards for efficiency, accuracy, and attention to detail. Ensure coordination between back-of-house and sales floor operations.
• Inventory Management & Merchandise Processing: Oversee inventory processes, including merchandise check-in, stock processing, store-to-store transfers, markdowns, RTVs (Return to Vendor), and liquidation. Implement procedures to minimize errors and maximize efficiency.
• Visual Merchandising & Product Presentation: Manage visual merchandising processes such as floor sets, product replenishment, and maintenance to uphold brand standards. Collaborate with the sales team to align displays with promotions and trends.
• Asset Protection & Inventory Control: Implement and monitor asset protection strategies to minimize inventory loss and shrinkage. Oversee accurate and timely physical inventory counts.
• Stockroom Organization & Safety Compliance: Maintain an organized, efficient stockroom compliant with safety regulations. Promote best practices for stock handling and storage.
• Sales Floor Support & Customer Engagement: Assist with POS operations and checkout processes. Engage with customers to enhance their shopping experience and reinforce brand values.

Requirements

• 2+ years of prior sales support experience, including POS, inventory management, cycle counts, and shipment processing.
• Prior supervisory experience is a plus.
• Strong problem-solving skills, organizational abilities, and attention to detail.
• Excellent communication skills and adaptability in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays.
• Bilingual skills are preferred but not required.
• Passion for operational excellence and creating a seamless store experience.

Benefits

• Competitive base hourly pay ($19—$21 USD), individual commission, and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Voluntary health plan, 401(k), and paid time off, including holiday pay.
• Paid parental leave and pet benefits.
• Employee Assistance Program (EAP) with personalized guidance, mental health support, and MAVEN Family Planning for wellness and family planning.
• Mentorship and professional development opportunities.