Retail Operations Admin

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor the completion of all store reports, including but not limited to the 2037 Long, Delivery Progress, Returns, FINBD, and No Deposit reports. (weekly, monthly, annually)
• Assist with or provide support on report generation and processing for offices when needed
• Support stores in using communication platforms such as Kustomer and Podium, including responding to customers and providing customer service.
• Audit specific reports and platforms, providing feedback to upper management
• Track daily calls to ensure they are being answered and notify the department of their successes
• Track reviews and communicate to stores
• Assess applicants for open customer service positions, and determine their knowledge, experience, and skills for suitability
• Conduct phone interviews and, if successful, advance applicants to the next step in the hiring process
• Registering FCP Warranty Claims
• Assist the Director of Sales Operations with additional reporting and tasks to support the department as needed
• Complete MCS administrative tasks based on the needs of the business and retail stores

PAY & SCHEDULE

Starting Pay: $18.00
Remote Position based out of Rancho Bernardo, CA
Monday - Friday 9am - 1pm

BENEFITS

• 401(k) Plan 401(K) matching
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term Disability Insurance
• Employee Discount Program
• Employee Buying Program
• Gym Re-imbursement Program
• Family Savings Account
• EAP program

QUALIFICATIONS

Minimum employment tenure required for most benefits. Jerome's is a smoke and tobacco free environment. Jerome's is a Drug Free Workplace, in as such, all prospective candidates are required to complete and pass a background check and drug screen as a condition of employment, and prior to employment.

SKILLS

Exceptional customer service skills, ability to make informed decisions, strong organizational and time management skills, proficiency with Microsoft Office, and experience with communication platforms such as Kustomer and Podium.

COMPLAINTS

The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.