Retail Operating Partner - West Lafayette, IN

About the role

As the top leader in your Fleet Feet company-owned store, the Operating Partner is responsible for the strategic and operational success of the retail location in West Lafayette, IN. You’ll lead with purpose, develop a high-performing team, and foster meaningful relationships with customers and the community. This role blends entrepreneurial thinking, operational excellence, and authentic leadership to drive growth and customer loyalty. You'll be the face of Fleet Feet in your community and have access to a robust suite of resources to help you succeed. At Fleet Feet, we believe in putting people first, serving with integrity, and inspiring movement in our communities. If you’re passionate about leading teams, connecting with people, and growing a business that makes a real difference, this is the role for you. If you’re a visionary leader ready to take ownership, grow a team, and build a business rooted in purpose, we want to hear from you.

Responsibilities

• Lead the Team: Recruit, develop, and retain a high-performing and engaged team.
• Coach for Growth: Mentor employees using performance metrics, reviews, and on-the-job training to unlock potential and drive results.
• Deliver World-Class Service: Champion a customer experience focused on education, proper fit, and long-term loyalty.
• Drive the Business: Set and achieve financial goals by analyzing data, managing budgets, and optimizing store operations.
• Elevate the Brand: Execute marketing, outreach, and local engagement efforts to increase awareness and traffic.
• Be a Community Leader: Build relationships with local businesses, nonprofits, and fitness organizations to strengthen the running and walking culture.
• Think Like an Entrepreneur: Identify and act on opportunities to improve service and generate revenue.
• Execute Operations: Oversee inventory processes, staff scheduling, and daily store functionality to ensure smooth operations.
• Resolve Issues Thoughtfully: Address customer and team concerns promptly and professionally.
• Foster Culture: Create an inclusive, accountable, and energized environment that values teamwork and continuous improvement.

Requirements

• Experience: 5+ years in a retail leadership role, with a strong foundation in sales and operational management.
• Business Savvy: Proven expertise in strategic planning, budget oversight, and financial performance analysis.
• Team Builder: Strong background in hiring, developing, and retaining talent.
• Leader by Nature: Inspires others with enthusiasm, empathy, and a people-first mindset.
• Effective Communicator: Clear and confident in both verbal and written communication.
• Adaptable: Comfortable working nights, weekends, holidays, and in a fast-paced retail environment.
• Problem Solver: Solutions-oriented with a hands-on approach to overcoming challenges.
• Physical Requirements: Able to lift and carry up to 25 lbs and work on your feet in a retail setting.

Benefits

• Robust benefits package including medical, dental, vision, FSA, HSA, EAP, and more
• 401(k) with 4% Company Match: Available to employees aged 21+ at company-owned stores.
• Exclusive Discounts: Enjoy savings on industry-leading products and specialized training programs.
• Training and advancement opportunities across the Fleet Feet brand
• Professional Development: Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.
• Community Engagement: Get involved in local outreach and service initiatives that align with our purpose-driven mission.
• Inspiring Team Culture: Join supportive, passionate teammates who live the mission every day.
• Entrepreneurial Spirit: Make your mark as a leader with the autonomy to grow your store and your team.
• Community Impact: Be part of something bigger, empowering people to live healthier, more active lives.
• Career Growth: Access ongoing development, training resources, and internal advancement opportunities.
• Team Culture: Work with driven, passionate individuals who support each other and celebrate shared success.
• Dynamic Environment: Every day brings new challenges, customers, and moments to make a difference.