Retail Office Manager | Duluth

About the role

The Retail Office Manager is responsible for leading a team in delivering exceptional client experiences, managing operations, and fostering a positive work environment.

Responsibilities

• Foster strong, loyal relationships between clients and our brand.
• Enhance the client experience through care and passion at every touchpoint, including client outreach.
• Provide leadership to drive a culture that focuses on associate engagement and retention to achieve exceptional client experience and operational objectives.
• Interview, hire, and manage all approved positions with administrative support from Human Resources as needed, including scheduling, coaching, timecards, overtime, budget, training, performance reviews, and all other associate relations issues.
• Comply with all Training Checklists and Accountability Charts, utilize performance management tools to attract, develop, and retain talent in the office.
• Develop strong relationships with the team and key Bank partners, product and support partners, and other business partners as needed.
• Exhibit a high level of professionalism coupled with a strong work ethic. Deliver a strong leadership style that effectively balances coaching and mentoring with expectation-setting and measurement.
• Ensure teams are equipped with knowledge and resources, clear expectations, and trust so that they are empowered to consistently meet the expectations.
• Maintain Performance Standards for applicable office associates, ensuring timely adherence to policy and procedures, including management of overages and shortages in the absence of a Retail Assistant Office Manager.
• Manage budgetary expenses including Rewards and Recognition, PR Pool Funds, FMI and other office expenses, processes expenses for payment.
• Supervise office security and associate/client safety including adherence to all related policy and procedures, Automobile Accident Report, Property Loss Report, Public Liability Accident Report, Currency Transport, Monthly Security Testing, etc.
• Initiate and follow up of office maintenance and repair requests.
• Assists with research and resolution of client issues/complaints, initiating client contact if appropriate and escalating to management as needed.
• Actively participates in community organizations and events to generate goodwill and business development opportunities; working within time and budget constraints.
• Serves as member of: Disaster Recovery Team, New Office Opening Team, Existing Office Closing Team, Acquisition/Conversion Team, Robbery Response Team, After Hours Office Contact List.

Requirements

The Retail Office Manager requires an Associate’s or Bachelor’s degree in business or finance from an accredited college, along with 5-7 years of related experience. Banking experience is preferred, and proficiency in Word and Excel is required. Familiarity with Jack Henry Xperience is preferred, and experience with a customer relationship management system is a plus.

Qualifications

• Effective written and oral communication skills to positively engage clients and prospective clients.
• Strong leadership, organizational, and time management skills.
• The ability to exercise sound and reasonable judgment.
• Demonstrable business development and leadership skills.

Skills

• Proficiency in Word and Excel software.
• Familiarity with Jack Henry Xperience.
• Experience with a customer relationship management system.
• Preferred use and/or understanding of Capital City Bank products and services.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

Pay

Details on pay structure are not provided in the job posting.

Schedule

Full-time, Monday through Friday, 40 hours per week.