Retail Motorclothes Associate - Seasonal

About the Role

Smoky Mountain Harley-Davidson is hiring a Part-Time, Seasonal, Retail Merchandise Associate for Harley-Davidson motor clothes and accessories. In this position, you will be enhancing our customers' overall experience and providing excellent customer service by greeting and interacting with customers; offering assistance in finding the right product suitable for the customers and answering any questions they may have. You will also be responsible for maintaining fitting rooms; maintaining a neat and clean sales floor in a visually appealing manner; processing transactions; keeping informed about product offerings.

Qualifications & Job Requirements

• Experience in merchandising, retail sales or customer service
• Superior communication and customer service skills
• Ability to get along with a broad customer base
• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly
• Standard computer skills with Microsoft platform preferred

Essential Duties And Responsibilities

• Greet customers promptly, in a courteous and friendly manner
• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and "Make Things Right"
• Assist customers with their selection of merchandise
• Provide prompt and accurate service at cash register
• Maintain cleanliness and organization of sales floor and fitting rooms
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers
• Continuously maintain showroom product availability by stocking shelves and displays
• Accept cash or credit card payments for merchandise purchases
• Keep cash register accurate

Secondary Duties and Responsibilities

• Ability to work with several customers at one time while maintaining individual customer satisfaction
• Handle telephone transactions quickly, courteously and accurately
• Notify customers when special orders or back-ordered items are received
• Point out any sales, specials, or new merchandise to customers
• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
• Assist with set-up, organization, and staging of dealership special events
• Sell additional services by pointing out availability of parts, accessories, and services

Additional Information

Physical Demands: Occasionally required to bend, stoop, crouch, and reach. Frequently requires the ability to lift 20 or more pounds of material. Occasionally requires the ability to lift up to a 50 pound of material. Frequently requires the ability to stand and walk throughout work shift. Frequently requires the ability to move about the dealership.

Working Conditions: Majority of work is conducted in a climate controlled indoor environment. Occasionally work is conducted at outdoor booth sales during special events. The noise level in the work environment is usually moderate. Occasionally works near moving vehicles. Occasionally, exposed to exhaust fumes.

Our Mission & Expectations

Smoky Mountain Harley-Davidson's mission is: "To focus on relationships, to exceed expectations, to never stop improving, to be the BEST." All staff are expected to:

• Treat all employees and customers fairly, courteously, and with dignity
• Model superior customer service behavior for all interactions with customers and employees
• Be prompt and available for flexible scheduling
• Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager
• Accept and follow direct instructions and work well with others
• Have a commitment to developing a Sales Culture throughout the dealership