Retail Merchandising & Display Technician

About the role

The purpose of the Retail Merchandising & Display Technician is to perform break/fix, installation, and ad hoc maintenance, in addition to general merchandising tasks. This role focuses on installing and maintaining retail displays and fixtures, completing planogram resets, troubleshooting and repairing issues, and contributing to our in-store prescription drug collection program.

Responsibilities

• Install and/or build displays, fixturing, and endcaps, involving the setup of security, cabling, wiring, monitors/media players, and audio connectivity
• Troubleshoot and resolve issues necessary to ensure displays are fully functional and meet maintenance requirements
• Lead Teams on multi-rep projects. These projects could be full 8-hour days and may require travel into the market (up to 120 miles)
• Meet ad hoc maintenance requirements, which include: Store service within 48-72 hours
• Troubleshoot and repair display issues independently, ensuring they are fully functional using the parts provided
• Travel up to 120 miles with paid Drive Time and Mileage per company policy
• Able to occasionally travel overnight is required
• Able to work a minimum of 32 hours per week, with the potential to increase to 40–50+ hours based on business needs
• Report the status of each store visit accurately to show success in achieving objectives
• Perform essential merchandising functions, including planogram resets, POP updates, and maintaining correct pricing and signage
• Build in-store relationships
• Participate actively in weekly conference calls
• Complete administrative tasks, including but not limited to scheduling reports within 24 hours of program launch, entering data/reports same day, and reporting visits by project end date
• Other tasks as requested by management
• Facilitate the collection of prescription drugs that have been placed in the store’s designated drug take-back containers by placing a provided zip tie on the bag and placing it in a holding area in the store

Requirements

• High school diploma or equivalent required
• Experience in building displays, fixturing, monitor cabling/connectivity
• Experience using tools required to maintain displays
• Experience in troubleshooting and fixing display issues, i.e., light fixtures, malfunctioning buttons, computer/tablet/Smartphone demo-related issues, software reboots, electronic component connectivity, etc.

Qualifications

• Must have good verbal and written communication skills
• Detail-oriented and highly organized
• Able to independently manage an account base
• Able to read schematics and correctly connect components
• Always display a professional demeanor
• Must be proficient in using a personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
• Able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Commit to complete the market area’s minimum weekly or special project hours request
• Have a basic toolkit
• Basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone
• Complete/Pass required (break-fix and ad-hoc) paid training requirements, as well as one-off project training, before conducting visits

Skills and attributes

• Must have good verbal and written communication skills
• Detail-oriented and highly organized
• Able to independently manage an account base
• Able to read schematics and correctly connect components
• Always display a professional demeanor
• Must be proficient in using a personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
• Able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Commit to complete the market area’s minimum weekly or special project hours request
• Have a basic toolkit
• Basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone
• Complete/Pass required (break-fix and ad-hoc) paid training requirements, as well as one-off project training, before conducting visits

Benefits

Competitive weekly pay and early wage access - get paid when you need it
Medical, Dental, Vision, & Supplemental Plan Options
Accrued vacation and sick time
401(k) with employer matching after 12 months
Paid required training (online, in-store)
Paid drive time and mileage between stores
Referral bonus
Tax savings with flexible spending accounts for parking, transit, dependent, and healthcare costs
Opportunity to work with a growing company that actively rewards and promotes its employees

Pay

Minimum Pay USD $20.00/Hr.
Maximum Pay USD $20.00/Hr.

Schedule

Full-time employee with access to benefits, but weekly hours will vary based on business needs. Some weeks may offer 40+ hours, while others could have fewer hours—or even no scheduled hours.