Retail Merchandise Staff

About the role

The Retail Merchandise Tent Concession Staff supports retail operations by providing excellent guest service, restocking merchandise, and assisting with inventory tracking during Dazzling Nights™, hosted at Leu Gardens in Orlando, FL. Staff will work under the direction of the Merchandise Concession Manager to maintain a clean, organized, and efficient retail space. This position requires attention to detail, strong communication skills, and a guest-first attitude.

Responsibilities

• Greet and assist guests with merchandise questions and purchases.
• Operate Square POS system to complete transactions accurately and efficiently.
• Restock products throughout the shift to maintain full displays.
• Maintain a clean, tidy, and visually appealing sales area.
• Follow all inventory procedures, including assisting with mid-shift and end-of-night counts.
• Report low stock, guest feedback, or issues to the Merchandise Concession Manager.
• Handle products with care and adhere to company standards for merchandising and guest service.
• Assist with unpacking and organizing incoming merchandise.
• Set up product displays, signage, and sales areas in the merchandise tent.
• Label and stock shelves and back-of-house inventory.
• Assist with end-of-season inventory and merchandise packing.
• Break down displays and help restore the tent to pre-show condition.
• Help clean and organize remaining supplies and materials for storage or return.

Qualifications

• Strong communication and leadership skills with the ability to interact professionally with staff, volunteers, and guests.
• Prior experience in retail merchandising or event concessions helpful.
• A customer service-driven mindset focused on delivering a positive guest experience.
• Ability to operate effectively in a fast-paced, team-oriented event environment.
• Able to be proficient in POS systems and display basic math skills for transaction handling and sales reporting.
• Must be able to communicate effectively in English, both written and verbal.
• Must be capable of lifting, loading, and maneuvering concessions equipment during setup and breakdown. Able to lift objects up to 50 lbs. *Reasonable accommodations will be made to allow differently-abled individuals to perform the essential functions of the job*
• Availability for pre-event preparation, show operations (evenings, weekends, holidays), and post-event breakdown.
• Flexible schedule availability including nights, weekends, and holidays.

Pay

Starting Rate of Pay $20.00 per hour, plus tip pool.

Schedule

Part‑time seasonal temporary role; up to 40 hours per week may be required. Must be available for evenings and weekends. Expected start date on or around November 2nd and end date on or around January 8th. Work on‑site required during event dates, preview and post‑production; evening, weekend, and extended on‑site commitments are expected during installation, rehearsals, event operations and dismantle. On‑site and event work will include outdoor site locations of varying weather conditions as well as active construction or production settings.