Retail Manager Full Time - Campbell Lane

About the role

The Salon Director leads a team to create and maintain the Sun Tan City Experience for clients. They manage the overall operation of the salon, supervise and direct the workforce, handle client concerns, and drive company metrics.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans.
• Directly motivates and instructs the salon team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Sun Tan City.
• Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Maintains the cleanliness, maintenance, sanitation, and organization of the salon.
• Manages salon staffing levels to ensure employee development and maintain salon operational requirements.
• Adheres to applicable wage and hour laws for non-exempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the salon.
• Utilizes financial reports to identify and address trends and issues in salon performance.
• Conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
• Manage ongoing sales.

Requirements

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic Computer skills (ability to use Word, Excel, and Outlook).
• Effective in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills.
• Ability to prioritize and delegate.

Qualifications

• Ability to stand and walk for long periods of time.
• Ability to bend at the waist to clean tanning equipment.
• Ability to lift or assist in lifting items and heavy boxes.
• Ability to bend down to pick up trash, towels, etc. from the floors.
• Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
• Ability to work independently and alone during shifts as business needs require.

Skills

• Client service techniques.
• Operational practices.
• Problem-solving skills.
• Organizational skills.
• Leadership skills.
• Team building skills.
• Prioritization and delegation skills.

Benefits

• Health Insurance options (Medical, Dental, Vision).
• Life Insurance & Disability Coverage options.
• Paid Time Off (PTO).
• Flexible Scheduling.
• 401(k) with Company Match.
• Employee Discounts on Products and Services.
• Casual Dress Code & Free Company Apparel.
• Free Tanning.
• Free Spray Tanning.
• Free Wellness Spa Services.
• Employee Wellness Programs w/yearly $125 reimbursement option.
• Exclusive Discounts at Outside Retailers.

Pay

The Salon Director is required to work a 5-day workweek of 40 hours per week. (minimum)

The Salon Director is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.

Schedule

The Salon Director is required to work a 5-day workweek of 40 hours per week. (minimum)

The Salon Director is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.