Retail Manager - CLUB Membership

About the Role

This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique leadership role within our retail locations. The CLUB is a comprehensive customer loyalty program that connects customers with our company and the outdoors. As a salaried member of the leadership team, your primary focus will be overseeing and driving the CLUB credit program and fostering a CLUB customer experience culture throughout the store. You will also support the entire team during Manager on Duty shifts.

Our most successful CLUB Membership Managers excel by inspiring outstanding customer service, building strong relationships, serving as servant leaders, coaching and training teams, thriving in fast-paced environments, and driving metrics and compliance.

Responsibilities

• Customer Experience
  • Consistently exemplify outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into customer conversations.
  • Promote current CLUB cost savings programs through effective merchandising and product signing.
  • Actively listen to customers to address questions and concerns regarding the CLUB program.
  • Develop and implement strategies to improve the CLUB customer experience.
  • Serve as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable about current CLUB promotions and programs.
  • Collaborate with internal and external partners to execute successful onsite and offsite events that reflect CLUB brand standards.
• Influential Leader and Trainer
  • Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.
  • Motivate and inspire outfitters by providing tools and training to succeed with referrals.
  • Lead by example, serving as a role model and coach for peers and outfitters.
  • Facilitate CLUB 101 training for all new Outfitters during onboarding, creating a fun and engaging learning environment.
  • Support Outfitter recognition through the Members Only program and store-level CLUB recognition initiatives to build a CLUB culture.
  • Regularly recognize others' contributions and successes in securing CLUB referrals.
• Builds Great Talent
  • Create a strategy for recruiting and retaining top talent.
  • Leverage available tools and resources to recruit and retain hourly CLUB Outfitters.
  • Promote a positive, outfitter-centric culture focused on development.
  • Provide timely, honest feedback, coaching, and guidance for underperforming outfitters, including individualized development plans.
• Compliance and Analytics
  • Design and execute strategies to meet key CLUB metrics.
  • Review and analyze CLUB reporting daily for key performance metrics.
  • Partner with the General Manager to develop and lead corrective action plans for improving missed metrics.
  • Execute all Bass Pro Shops and Cabela’s CLUB operational and compliance programs.
  • Coordinate and improve execution of all department functions to drive performance and compliance.
  • Serve as the leader for the CLUB instant issuance process, including training others on inventory management procedures.
• Perform other related duties as assigned to support all areas of the store based on business needs.

Requirements

• High School Diploma or equivalent (minimum).
• 2 to 4+ years of experience in sales, management, or leadership.

Skills

• Ability to calculate figures such as discounts, commissions, and percentages.
• Strong problem-solving skills: define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information.
• Proficiency in reading and analyzing reports.
• Ability to write reports and business correspondence.
• Effective communication skills for presenting information and responding to questions from managers, associates, customers, and the public.
• Experience conducting meetings and presentations.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point-of-sale and inventory management systems.
• Demonstrated strong interpersonal skills and ability to establish effective working relationships.
• Experience with team-based management concepts.

Working Conditions

• Retail/store environment.
• Constant communication with others to exchange information.
• Regular computer work, walking, and standing.
• Occasional sitting and lifting up to 50 lbs.
• Occasional work in outdoor elements, hot and cold temperatures, and noisy environments.

Travel may be required for training and CLUB off-site events.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund (additional support program).