Retail Manager

About the role

The Retail Manager role supports either the service side of our stores or the backroom product flow function (production).

Responsibilities

• Manage store operations, including inventory, staffing, and customer service.
• Ensure compliance with all policies and procedures.
• Develop and implement strategies to enhance customer satisfaction and sales performance.
• Oversee the daily operations of the store, including opening and closing procedures.
• Collaborate with other departments to ensure smooth store operations and customer service.
• Train and mentor staff to improve operational efficiency and customer service.
• Handle customer complaints and resolve issues effectively.
• Participate in store events and promotions to increase store traffic and sales.

Requirements

• At least 2 years of retail management experience.
• Proven ability to lead and motivate a team.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Valid driver's license and reliable transportation.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.
• Knowledge of retail operations and customer service best practices.

Skills

• Customer service skills.
• Leadership and team management skills.
• Problem-solving and decision-making skills.
• Effective communication skills.
• Organizational and time management skills.

Benefits

• Comprehensive healthcare plans.
• Paid time off, including sick pay and vacation.
• Up to 50% off store merchandise.
• Employee Assistance Program (EAP).
• Retirement plan with generous company matching contributions.
• Flexible spending accounts.
• Additional benefits such as performance merit increases.

Pay

$15.96 to $26.17 per hour.

Schedule

Flexible schedule to accommodate store operations and customer needs.