Retail Manager

About the role

An ideal candidate is a proactive leader who thrives in a fast-paced sports and event retail environment, possesses strong operational and organizational skills, and is passionate about delivering outstanding customer and client experiences.

Responsibilities

• Retail Operations
• Oversee daily retail operations across store locations, event retail environments, and ecommerce channels
• Ensure consistent execution of retail standards, merchandising presentation, inventory management, and customer service expectations
• Partner with the Retail General Manager to develop and execute seasonal merchandise strategies and sales initiatives
• Maintain strong relationships with clients and serve as a key point of contact for retail-related initiatives and operational updates
• Identify process improvements to enhance operational efficiency and customer experience
• Mergance & Inventory Management
• Manage inventory planning, replenishment, stock accuracy, and product lifecycle management
• Coordinate product launches, new merchandise introductions, and promotional campaigns
• Aid in purchasing decisions, assortment planning, and inventory optimization strategies
• Conduct inventory analysis and reporting to support sales growth and inventory productivity
• Ecommerce & Digital Retail Support
• Support ecommerce operations, including product setup, merchandising, inventory accuracy, and promotional execution
• Collaborate with marketing and creative teams to ensure consistent product presentation across retail channels
• Monitor online sales performance and customer trends to identify opportunities for growth
• Coordinate with internal ecommerce resources to implement platform updates and support digital retail initiatives
• Ensure online and in-store retail strategies align to create a seamless customer experience
• Customer & Client Experience
• Foster a customer-first culture across all retail touchpoints
• Address customer concerns and escalations with professionalism and urgency
• Lead regular client discussions regarding merchandise performance, retail initiatives, and growth opportunities
• Support loyalty-building initiatives and programs that drive customer engagement and retention

Qualifications

• 3+ years of retail management, retail operations, or merchandise management experience
• Demonstrated leadership experience in a retail environment
• Strong understanding of retail operations, inventory management, merchandising, and customer service best practices
• Excellent communication, relationship-building, and client management skills
• Strong organizational and project management abilities with the capacity to manage multiple priorities
• An analytical mindset with attention to detail and problem-solving skills
• Proficiency in Microsoft Office and retail management systems
• Comfortable working in a fast-paced sports, entertainment, or event-driven environment
• Flexibility to work evenings, weekends, holidays, and matchdays as needed

Benefits & Compensation

Full-time salaried position Salary range of $60,000–$70,000, based on experience Opportunity for career growth within a rapidly expanding retail organization Collaborative, team-oriented, and energetic work environment Hands-on involvement in sports, entertainment, and event retail operations

Schedule

This version shifts the role to roughly 75% retail operations / 25% ecommerce, making ecommerce a preferred skillset rather than the core function of the position.