Retail Manager

About the role

The Retail Experience Manager (RXM) at Fleet Feet leads store operations, mentors the team, and delivers a premium customer experience. This role requires proven retail management experience, a customer-focused approach, strong leadership and operational skills, and a growth mindset.

Responsibilities

• Lead the Team: Recruit, onboard, train, and develop Outfitters (Retail Sales Associates).
• Coach and Inspire: Set expectations, provide real-time feedback, recognize achievements, and support individual growth.
• Own the Floor: Manage sales floor operations, deliver exceptional customer service, and oversee the Fleet Feet Outfitting Experience.
• Solve and Support: Address customer concerns with care and resolve challenges promptly and professionally.
• Foster Culture: Cultivate a collaborative and high-performance store environment through daily leadership and team engagement.
• Communicate Clearly: Maintain consistent communication across team members to ensure alignment, clarity, and enthusiasm.
• Champion Initiatives: Support and promote Fleet Feet’s events, programs, and community outreach efforts.

Requirements

• Experience: Proven retail management experience, with a strong background in customer-facing sales environments.
• Customer Focused: A role model in delivering exceptional service with energy and empathy.
• Leader at Heart: Strong coaching, communication, and delegation skills.
• Operational Know-How: Comfortable managing inventory, schedules, and retail operations.
• Growth Mindset: Eager to develop yourself and others in a fast-paced, people-centered environment.
• Accountability: Takes ownership of the team’s performance and the store’s results.
• Adaptable: Able to work flexible hours, including evenings, weekends, and holidays.

Qualifications

• Physical Requirements: Capable of lifting and carrying 25–50 lbs and working on your feet in a retail setting.

Skills

• Strong leadership and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Effective problem-solving and decision-making skills.
• Excellent communication and customer service skills.

Benefits

Benefits include a 401(k) with 4% company match, exclusive discounts, professional development opportunities, community engagement, inspiring team culture, and more. Salary starts at $55,000 annually.

Pay

$55,000 annually

Schedule

Flexible schedule, including evenings, weekends, and holidays.