Retail Manager

Responsibilities

• Oversee all retail operations across multiple outlets, including product purchasing, inventory management, sales performance, budgeting, and overall store profitability.
• Lead, coach, and develop retail team members through hiring, training, scheduling, performance management, and ongoing support to ensure exceptional guest service.
• Create and maintain engaging retail environments by overseeing merchandising, product displays, promotional campaigns, and visual presentation standards.
• Partner with vendors to coordinate special events, product launches, promotions, and educational opportunities that enhance the guest experience and drive sales.
• Develop and deliver retail sales training for colleagues across departments, helping teams build product knowledge, increase retail engagement, and achieve sales goals.
• Monitor retail performance metrics, track sales results and commission programs, and collaborate with department leaders to implement strategies that maximize revenue and support business objectives.

Qualifications

• Bring 3-5 years of experience in retail, hospitality, wellness, or a related customer-focused environment, with a strong understanding of sales and retail operations.
• Demonstrate strong organizational and multitasking skills, with the ability to manage changing priorities and maintain attention to detail in a fast-paced environment.
• Possess excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues, vendors, and guests while supporting team success.
• Show initiative and accountability by working independently with minimal supervision while consistently following established policies, procedures, and service standards.
• Maintain a flexible schedule and the ability to perform the physical requirements of the role, including standing for extended periods, moving throughout the property, and lifting up to 30 pounds as needed.