Retail - Loss Prevention Customer Service Associate

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in retail stores—TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

About the role

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss or dishonesty. Maintains a strong partnership with store teams and loss prevention while ensuring a positive customer shopping experience. Exercises sound judgment to ensure safety, protect the Company brand, and adhere to Company policies and culture.

Responsibilities

• Maintain a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss or dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company-approved uniform, including a Body Worn Camera
• Greet customers appropriately, demonstrating courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring them to store management or customer service via a Company-issued radio
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company policies and procedures
• Document required incidents in AIIM Case Management
• Perform other duties as assigned

Requirements

• Strong verbal and written communication skills
• Sound decision-making abilities
• Ability to take initiative and perform well independently
• Prioritizes, organizes workload, and manages time effectively
• Able to stand for long periods of time
• 0–2 years of retail or security experience

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement leave
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short- and long-term disability
• Paid parental leave
• Paid holidays, vacation, and sick time
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Pay

This position has a starting pay range of $16.25 to $18.60 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Location: TJ Maxx Store 0431, 541 Lincoln Street, Worcester, MA, USA