Retail Loan Servicing Specialist

About the role

The Retail Loan Servicing Specialists complete mortgage and consumer loan maintenance to provide customers with a seamless loan experience. Objectives include building awareness of new products and services, identifying customer needs for business referral opportunities, and collaborating with other departments to complete daily tasks with professionalism and promptness. The role involves processing loan payments for Freddie Mac and Secondary Ag serviced loans, including funding, reporting, remitting, and reconciling activities, while serving customers by problem-solving and addressing errors or discrepancies in an organized, efficient, and secure manner.

Responsibilities

• Setup participation loans and process funding.
• Receive and work daily loan maintenance requests, changing sensitive information on the mainframe system in a timely manner.
• Review daily new loan set-up.
• Balance various GLs and Deposit accounts related to loans and secondary market loans.
• Monitor and address all non-posts for loans.
• Prepare various reports as needed and review various loan reports in director.
• Back up Escrow Department on escrow processing and corrections.
• Responsible for special projects as assigned, including acquisition/merger clean-up and audit finding clean-up.
• Review, approve, and process transactions in accordance with the Bank’s policies and procedures.
• Review current procedures and make suggestions for efficiencies.
• Monitor participation loans, Freddie Mac, and Secondary AG, processing payments and reporting for these loan types.
• Work closely with the audit team to identify and eliminate possible audit issues.
• Stay in compliance with current requirements, regulations, and laws.
• Comply with and satisfactorily pass tests for bank policy and applicable regulations.

Requirements

Education and/or Experience

• High school diploma required.
• Up to two years of college/technical school in accounting/finance or banking program preferred.
• One to three years of banking experience or equivalent combination of education and experience.
• Preferred experience with Fiserv software and accounting.

Knowledge and Skills

• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as interest, percentages, and payments.
• Ability to balance/reconcile accounts.
• Understanding of basic accounting practices.
• Strong dedication to accuracy and efficiency.
• Capable of handling customer and teammate contact situations tactfully and professionally.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Problem-solving abilities.
• Ability to prioritize workflow.

Certificates, Licenses, Registrations

• Valid Driver’s License.

Compliance

As generally applicable to F&M Bank and commensurate with these job functions, this role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance. Compliance with the Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC), and the USA PATRIOT Act. Adherence to Customer Identification, Customer Due Diligence, and reporting of suspicious activities to the BSA Department.