Retail Loan Service Specialist

About the role

At Lake Ridge Bank, we believe exceptional lending experiences depend on strong operational support and attention to detail. As a Retail Loan Service Specialist, you'll play a key role in servicing mortgage, consumer, and retail loans throughout their entire lifecycle, from origination through payoff. This position offers a dynamic opportunity to work with loan servicing, escrow administration, secondary market investor reporting, payment processing, and other critical lending functions while making a direct impact on both customer and business success.

Responsibilities

• Review and process daily loan service reports, mail, tickets, and make corrections and adjustments as necessary.
• Advise management of issues, anomalies, etc.
• Onboard all loans directly to the Navigator system including, but not limited to mortgage, consumer, retail, and participation loans.
• Provide timely and accurate payoff quotes as requested by client &/or third-party title insurance companies.
• Process paid notes within expected or required time frames which includes data entry of the transaction, typing of satisfactions or lien releases, and updating all systems appropriately.
• Process loan payments, manage and monitor automatic payment requests.
• Reconcile mortgage accounts.
• Promptly respond to client inquiries and assist in problem solving client issues/needs.
• Assist in maintaining and producing procedures for tasks in job description.
• Reporting and remitting payments, payoffs, etc., to secondary market.
• Work through discrepancies following reporting of data (correct Freddie and FNMA edits and complete ECR’s for MPF Xtra and Traditional loans).
• Promote and maintain positive relations with all internal and external contacts, clients, and potential clients.
• Regularly review and be knowledgeable about bank products and services.
• Refer clients to other personnel to assist with cross selling of bank products.

Escrow Duties

• Process all aspects of the escrow function, including:
  • Work with outside vendors to obtain correct real estate tax and insurance premiums amounts and ensure they are paid timely and accurately.
  • Review annual escrow analysis notices to ensure accuracy.
  • Review system set up to ensure accuracy of payments.
• Monitor loans with Private Mortgage Insurance to ensure compliance.
• Balance with the Private Mortgage Insurance companies to ensure payment is complete and provide additional information if requested.
• Process Private Mortgage Insurance cancellations in accordance with the secondary market guidelines.
• Review and monitor client hazard and flood insurance policies to include updating current insurance information, monitoring reports, paying hazard items from escrow, etc.
• Track and request final title policies and recorded documents.

Other Responsibilities

• Perform other tasks which are supportive in nature to the essential functions of the job and department, but which may be altered or redesigned depending upon individual circumstances.
• Work as part of a team to accomplish office/department goals, including working additional hours as needed and/or taking on additional responsibilities within other rotations.
• Assist with various projects as needed and/or perform other duties as assigned or requested.
• Participate in internal/external training as appropriate.
• Participate in community involvement/bank activities as appropriate.

Requirements

• Associates degree in Accounting, Finance, Business and/or similar field of education and/or 1-2 years previous work experience in a financial institution setting.
• Well-developed interpersonal and communication skills (especially listening and verbal) in order to communicate and relate effectively with clients and associates.
• Good accounting/math skills with the ability to work precisely with numbers and financial calculations.
• Strong attention to detail with the ability to work efficiently & accurately.
• Demonstrated ability in exercising independent judgment.
• Strong organizational skills, including the ability to prioritize and remain calm while working in a fast-paced/deadline-driven environment.
• Good working knowledge of Microsoft Office Suite, proficient typing/keyboarding skills, and the ability and willingness to learn new programs and software.
• Ability to put forth the extra effort necessary to ensure a successful operation, including but not limited to working additional hours, attending educational programs, etc.
• Ability to read, write, understand, and speak English clearly.
• Ability to represent the organization in a professional, positive manner.
• Willingness to work toward the goals and performance standards of the department with a focus on the bank and department mission statements.

Preferred Qualifications

• Previous experience working in a consumer/retail/mortgage loan operations area or lending environment, preferably within a financial institution setting.
• Previous experience with FISERV operating systems.
• Good understanding of financial products and services.

Schedule

This is a full-time position with hours of 8:00 AM – 5:00 PM, Monday through Friday, with flexibility.