Retail Loan Operations and Escrow Specialist

Responsibilities

• Performs a variety of administrative and customer service functions related to the support of retail loans retained in JCBank’s portfolio and loans sold to third-party investors.
• Maintains and provides loan account and bank loan product information.
• Monitors mortgage escrow accounts, payment of property taxes, homeowners and flood insurance, private mortgage insurance, credit insurance, and various other loan-related vendor invoices.
• Serves as a point of contact for Retail Loan supervision, retail loan officers, other departments, vendors, borrowers, and other entities, providing problem-solving support.

Qualifications

• Familiarity with mortgage loan documents and processes.
• Knowledge of Fiserv and Encompass systems preferred.
• Knowledge of PMI Termination/Cancellation Requirements under the HOPA.
• Knowledge of Freddie Mac and FHLBI secondary market policies and procedures.
• Self-disciplined with the ability to work independently.
• Excellent written and verbal communication skills.
• Excellent organizational skills and detail-oriented.
• Excellent record-keeping skills.
• Analyzes data and evaluates situations effectively.
• Maintains confidentiality of sensitive information.
• Prioritizes tasks effectively and adapts to changing needs and circumstances.
• Strong computer skills to include Microsoft Word and Excel.
• Problem-solving skills.
• Decision-making skills.
• Good inter-personal skills.
• BS/BA or equivalent work-related experience preferred.
• Previous banking experience preferred.
• Previous mortgage loan investor accounting or escrow servicing experience preferred.