Retail Learning Coach - Miami
Responsibilities
- Work directly with Client Advisors and Team Managers on the sales floor, leading in the moment coaching and feedback on the client experience, relationships, selling and leadership skills & behaviors, 90-100% of the time.
- Measured by Key Performance Indicators, including (but not limited to): sales (core focus), AUR, Conversion, Mystery Shop, Net Promoter Scores, Client relationships, clienteling and appointments.
- Approach coaching with curiosity and optimism. Recognizing the positive contributions and progress when exhibited.
- Motivate and inspire the team to strive for excellence, and reach their potential, through consistent, daily behaviors.
- Coach Store Directors and Team Managers to develop 30-60-90 coaching plans for mid-to-low performers.
- Determine approach to drive the performance and behaviors of identified individuals.
- Monitor progress and tracking weekly, monthly, in conjunction with the 30-60-90 for each Coachee.
- In partnership with Team Manager: Team Manager & Store Director ultimately accountable for the follow up and consistency of behaviors for Coachee overall.
- Ensure training programs translate to in-store, daily behaviors.
- Assess post-training application and work with store leaders to evolve behaviors.
- Determine needs at a store and one-to-one employee level to target needs.
- Identify sales floor based, skill building exercises and workshops (micro lessons) to practice skills & behaviors as per Tiffany & Co. programs and resources.
- Drive adoption of Tiffany Wonder eLearning platform and application of knowledge to role.
- Participate, attend, and lead training sessions, to understand sustainment required in store.
- Ensure adoption and application of Tiffany & Co. Client Experience and Selling expectations.
- Assimilate new hires in role.
- Support facilitation of onboarding for designated stores on a quarterly basis.
Requirements
Minimum 3-5 years of prior retail experience in luxury environment or elevated client-related experience. Prior roles should include sales and people leadership (example: Team Manager, Store Director, Multi site / Market Business Partners).
Passion for luxury retail environments; jewelry / watch expertise is a plus.
Proven track record in sales, client relationships & loyalty, leading teams, and performance based coaching.
Inspiring and trusted leader, able to guide, empower and support teams.
Proven ability to partner and collaborate with headquarters and market teams to share feedback and influence store needs.
Proven ability to assess retail KPI’s and their correlation to coachable behaviors.
Organized and efficient, with experience in driving change, tracking results and behavior impact.
Show attentive listening with interpersonal skills and communicative optimism.
Able to facilitate and present, effectively communicate and influence outcomes.
Networking, leadership and interpersonal skills.
Flexibility to work varied shifts, including days, nights, weekends, and holidays.