Retail Leadership Opportunities (SM & 2IC) | Brisbane Region Stores

About the role

Join our passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet! We are offering multiple leadership opportunities across our Brisbane Region Stores for the roles of Retail Store Manager and Assistant Store Manager (2IC). Available locations include Brendale, Indooroopilly, Oxley, Windsor, Clayfield, Keperra, Albany Creek, Lawnton, and North Lakes.

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At Petstock, we live by this truth and are continually inspired by pets and animals to be better in our careers and everyday life. Lead a passionate team in delivering world-class customer service and play a key role in the success of the Petstock Group. With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create a strong safety mindset, committed to fostering a culture of safety within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Requirements

• Experience in a similar store leadership role or ready to take that next step up in your retail management career
• Demonstrated drive to achieve and exceed sales targets
• Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture
• Ability to prioritize and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with the ability to build relationships and rapport with customers and the team

Benefits

• Free access to mental health, financial & wellbeing support services through our Sonder service
• Opportunity to purchase up to 2 weeks of additional paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger