Retail Lead - Community Regional Medical Center

Essential Accountabilities

• Serves as a role model for employees by maintaining standards for appearance and dress, as well as attendance and meal breaks.
• Ensures sanitation standards are enforced daily and signs off on cleaning procedures.
• Makes maintenance requests for malfunctioning equipment and removes it from use.
• Reports safety problems to the Management Team.
• Monitors and addresses temperatures in Temp Trak.
• Develops strong and congenial working rapport with staff in other departments.
• Ensures employee practices meet HACCP and infection control standards.
• Treats employees with fairness and respect.
• Follows the human resource policies and procedures of the facility.
• Communicates to staff regularly, both formally and informally; assists with team meetings daily to ensure staff awareness of department activities.
• Completes other tasks and related duties as assigned.

Knowledge & Skill Requirements

• General office standards of dress and behavior.
• Basic math, addition, subtraction, multiplication, division, fractions and decimals.
• Knowledge of special diets, limitations and substitutions.
• Operate a variety of office machines quickly and efficiently (telephone, facsimile and copier).
• Write notes and brief instructions using correct spelling and grammar.
• Deliver friendly and efficient customer service.
• Speak clearly and present information orally.
• Apply common sense understanding to carry out written and oral instructions.

Experience & Education

• Minimum required: High School Diploma or GED.
• Minimum required: Six (6) months previous experience with one-on-one customer service interaction.
• Preferred: One year of college level education with a nutritional emphasis.

Licenses & Certifications

• Minimum required: Serve Safe required within 90 days of hire date.