Retail Lead - Clemson University Team Store

About the Role

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-venue, and post-game operational support.

Responsibilities

• Fan & Customer Impact (Obsessed with Fans)
  • Drive sales results by consistent execution of daily operations
  • Support back of house operations; maintain stockroom organization
  • Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
  • Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
  • Work with Retail Associates to ensure an exemplary fan experience
• Ownership & Execution (Determined & Relentless Mindset)
  • Communicate expectations for assignments and projects to Retail Associates
  • Provide training and assistance to Retail Associates as required
  • Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
  • Understand Fanatics Values and how they relate to their role
  • Perform ‘Manager on Duty responsibilities’ as needed
• Innovation & Problem Solving (Entrepreneurial Spirit)
  • Identify opportunities to improve processes, products, or fan experiences
  • Apply creative thinking and new approaches to solve complex challenges
  • Act with urgency and adapt quickly in a fast-paced, high-growth environment
• Team & Leadership Impact (Build Championship Teams)
  • Collaborate cross-functionally to drive shared goals and team outcomes
  • Build strong partnerships across the organization to deliver results

Requirements

• Must be at least 18 years of age
• Previous retail, customer service, or hospitality experience preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
• Reliable attendance and punctuality
• Strong communication, interpersonal, and teamwork skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
• Maintain a professional appearance and represent the Fanatics brand positively

Qualifications

High school diploma or equivalent experience preferred

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally—as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations.