Retail Lead Associate (Reduced-Time), Customer Experience Operations

About the role

This role is available at Amazon's Locker+ retail locations. Interested candidates should apply to join a dedicated team focused on enhancing the customer experience through quality service.

Responsibilities

• Interact with customers using effective customer engagement strategies and model desired behavior for the team.
• Utilize inventory management systems to scan, process, and count products.
• Provide peer-to-peer feedback on processes and standards, escalating issues as necessary.
• Contribute to continuous improvement of the customer experience and operations by developing best practices.
• Identify and communicate barriers and trends affecting the customer and associate experience, supporting the manager in building a strong site culture.
• Maintain the physical safety and quality standards of the site under the guidance of a manager.
• Work flexible hours including nights, weekends, and holidays.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 18 years old.
• 1+ years of retail or customer-facing experience, or 1+ years of floor leader or leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience.

Qualifications

• Strong attention to detail.
• The ability to quickly prioritize tasks.
• A willingness to learn new things.
• A commitment to delighting customers.

Skills

• Customer service skills.
• Inventory management proficiency.
• Peer-to-peer communication and feedback.
• Continuous improvement mindset.
• Problem-solving and decision-making abilities.

Benefits

• EAP (Employee Assistance Program).
• Mental Health Support.
• Medical Advice Line.
• 401(k) matching.

Pay

Starting pay is $18.00 per hour, including the highest available shift differential. Final pay will be determined based on shift selection and location.

Schedule

Flexible hours including nights, weekends, and holidays are available.